Distance Sales Agreement

ARTICLE 1 - PARTIES

1.1. SELLER

Company: Lumera Deri Kozmetik Sanayi Ticaret Limited Şirketi
Brand / Website: Deriza / www.deriza.com
Address: Atıfbey Mahallesi 67. Sokak No:33 D:16 Gaziemir / İzmir, Türkiye
Phone: 0533 599 33 74
Email: destek@deriza.com
Tax Office / No: Gaziemir / 293 093 9237
MERSİS No: 0293 093 9237 00001

1.2. BUYER

Name / Company Name: [Information provided during checkout]
Delivery Address: [Information provided during checkout]
Billing Address: [Information provided during checkout]
Phone: [Information provided during checkout]
Email: [Information provided during checkout]

ARTICLE 2 - SUBJECT OF THE AGREEMENT

This Distance Sales Agreement governs the sale and delivery of products ordered electronically by the BUYER through www.deriza.com and establishes the rights and obligations of the parties arising from such transaction.

The Agreement is governed by Turkish Law No. 6502 on Consumer Protection, the Turkish Regulation on Distance Contracts and other applicable consumer legislation.

ARTICLE 3 - PRODUCT, PRICE, PAYMENT AND DELIVERY

3.1. The type, quantity, brand/model, colour, size or measurements, personalization details, price including taxes, shipping cost, payment method and total order amount are stated in the order summary and pre-contract information approved by the BUYER.

3.2. Instalment, interest and other financial conditions applied by the issuing bank are governed by the agreement between the BUYER and the relevant bank.

3.3. The SELLER shall deliver the products within the delivery period stated during checkout and within the maximum period prescribed by applicable law.

3.4. Shipping charges are displayed before the order is completed. Where a free-shipping campaign applies, the applicable delivery costs are covered by the SELLER in accordance with the campaign terms.

3.5. The product shall be delivered to the BUYER or to the person or organisation designated by the BUYER at the delivery address.

3.6. Unless otherwise provided by applicable law, the SELLER bears the risk of loss or damage occurring during transportation until the goods are delivered to the BUYER or a third party designated by the BUYER.

ARTICLE 4 - NATURAL CHARACTERISTICS OF GENUINE LEATHER

Genuine leather is a natural material. Minor natural variations may therefore occur even between products of the same model and colour.

• Surface and texture: Natural pores, grain, creases and small surface variations may form part of the natural character of leather.
• Colour: Minor shade differences may occur due to natural leather and dye absorption characteristics.
• Use: Genuine leather may soften, adapt to use and develop changes in surface character over time.
• Digital displays: Screen settings and device calibration may cause minor differences between displayed and actual colours.

Such natural characteristics do not in themselves constitute a defect. The BUYER's statutory rights remain unaffected where a product does not conform to the qualities stated in the order, product description or applicable consumer legislation.

ARTICLE 5 - BUYER'S OBLIGATIONS

5.1. Before placing the order, the BUYER confirms having reviewed the essential product characteristics, total price, payment and delivery conditions, withdrawal rights and pre-contract information.

5.2. The BUYER is responsible for providing accurate delivery, billing and contact information.

5.3. Where visible transportation damage exists, the BUYER is advised to record the damage with the carrier where reasonably possible. Failure to obtain such a report does not remove statutory rights relating to defective goods.

ARTICLE 6 - SELLER'S OBLIGATIONS

6.1. The SELLER shall deliver the ordered product complete and in conformity with the essential characteristics stated at the time of purchase.

6.2. If a force majeure event or extraordinary circumstance prevents timely delivery, the BUYER shall be informed as soon as reasonably possible.

6.3. If the ordered product cannot be supplied, the BUYER shall be informed and amounts collected shall be refunded in accordance with applicable law.

ARTICLE 7 - RIGHT OF WITHDRAWAL

7.1. For sales of goods, the BUYER may withdraw from the Agreement without giving any reason and without contractual penalty within 14 days from receipt of the goods. The right may also be exercised before delivery.

7.2. Notice of withdrawal may be submitted by email, through the relevant electronic function on the website, or through another durable medium permitted under applicable law.

7.3. Following notice of withdrawal, the BUYER shall return the goods within 14 days.

7.4. Where the carrier specified in the pre-contract information is used for the return, the BUYER shall not be charged return shipping costs. Different rules may apply where the BUYER voluntarily selects another carrier.

ARTICLE 8 - REFUNDS

8.1. Where the right of withdrawal is validly exercised, payments required to be refunded under applicable law shall be returned using a payment method compatible with the method originally used by the BUYER and without imposing additional cost on the BUYER.

8.2. If the goods are delivered to the return carrier specified in the pre-contract information, the statutory refund period begins on the date the goods are delivered to that carrier. If another carrier is used, the period may begin when the goods reach the SELLER.

8.3. Refunds shall be completed within the time limits prescribed by applicable Turkish consumer legislation.

ARTICLE 9 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in circumstances expressly excluded under the Turkish Regulation on Distance Contracts.

This exception does not limit the BUYER's statutory rights where a personalized product is defective or does not conform to the order.

ARTICLE 10 - DEFECTIVE GOODS AND CONSUMER RIGHTS

10.1. Where the goods do not conform to the qualities specified in the Agreement, order summary, product description or applicable law, the rules governing defective goods apply.

10.2. Subject to the conditions established by Turkish consumer legislation, the BUYER may exercise statutory remedies including rescission of the contract, proportional reduction of the price, free repair or replacement with non-defective goods.

10.3. Applicable statutory limitation periods and other mandatory consumer rights remain reserved.

ARTICLE 11 - DISPUTE RESOLUTION

Consumer disputes arising from this Agreement may be submitted, depending on the monetary value of the dispute and the thresholds applicable in the relevant year, to the competent Consumer Arbitration Committee or Consumer Court in accordance with Turkish law.

ARTICLE 12 - ENTRY INTO FORCE

This Agreement is concluded and enters into force when electronically read and approved by the BUYER. The pre-contract information and order summary form an integral part of the Agreement.