Returns and Exchanges
Under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts | Deriza
1. Right of Withdrawal
For standard, non-personalized products, consumers may exercise their right of withdrawal without giving any reason and without contractual penalty within 14 days from receipt of the product. The right may also be exercised before delivery.
The withdrawal decision must be notified to Deriza within the statutory period in writing or through email, an appropriate electronic method on the website or another durable medium permitted by applicable law.
The product must be returned within 14 days after the withdrawal notification is submitted.
2. Preparing a Product for Return
Where possible, please return the product with its original box, packaging, labels, accessories and components in order to help the return process proceed smoothly.
- Pack the product securely to prevent damage during transportation.
- Include accessories and components supplied with the product.
- Including your order or invoice number will help us process the return more quickly.
- Any reduction in value resulting from use beyond what is reasonably necessary to inspect the product may be assessed under applicable legislation.
Opening or damaging the original packaging does not by itself automatically remove the statutory right of withdrawal. The condition of the product and any reduction in value are assessed under applicable law.
3. Free Return with Aras Kargo
Deriza's designated return carrier is Aras Kargo. Eligible returns sent using the customer return code below are covered by Deriza.
Aras Kargo Customer Return Code:
2028754550927
Recipient:
Lumera Deri Kozmetik Sanayi Ticaret Limited Şirketi
Return Address:
Dayıoğlu Mah. Fatih Sok. No:4 Daire:2 Gerede / Bolu, Türkiye
- Pack the product securely.
- Take the package to an Aras Kargo branch.
- Provide customer return code 2028754550927.
- Keep the shipping receipt until your return has been completed.
4. Returns Using Another Carrier
If you choose a carrier other than Aras Kargo, shipping conditions and costs may vary according to the selected carrier and applicable return rules.
We recommend using a trackable shipment and sending the package to the official return address stated above.
5. Personalized and Custom-Made Products
The statutory right of withdrawal does not apply to products prepared according to the consumer's individual requests or personal needs, including products personalized with a name or initials, manufactured to special measurements or otherwise altered from their standard form at the customer's request.
Personalization does not remove the consumer's statutory rights where the product is defective or does not conform to the order.
6. Defective, Incorrect or Incomplete Products
Where a product is defective, different from the product ordered or delivered incomplete, the matter is handled separately from the right of withdrawal under the statutory rules concerning defective goods.
Please contact destek@deriza.com with your order number and, where possible, photographs showing the issue.
7. Return Review and Refund
Returned products are matched with the relevant order and return information when received. This review does not restrict statutory withdrawal or defective-goods rights.
Where the product is handed to the return carrier specified in the pre-contract information, the statutory refund period begins on the date it is delivered to that carrier.
Refunds are made within the statutory period using a payment method compatible with the method used for the original purchase and without imposing an additional cost on the consumer.
The time required for a card refund to appear on the card account or available balance may depend on the bank or card issuer's internal processing procedures.
8. Exchange Requests
Exchanges are handled separately from the statutory right of withdrawal. For size, colour or model exchange requests, please contact customer support with your order number.
Exchange availability may depend on stock, product characteristics and the relevant order. This does not limit mandatory consumer rights.
9. Contact
For assistance with returns or exchanges, please contact us with your order number.
Email: destek@deriza.com
