User and Payment Security
Secure Shopping, Payment Processing and Pricing Principles | Deriza
1. Secure Connection and Data Transmission
Lumera Deri Kozmetik Sanayi Ticaret Limited Şirketi ("Deriza") attaches importance to the secure transmission of user information during transactions carried out through www.deriza.com.
The website operates over current HTTPS/TLS security protocols designed to encrypt data transmitted between your browser and the server. Security infrastructure may be updated in line with technological and security requirements.
Before entering payment or account information, make sure your browser is connected to the official https://www.deriza.com domain.
2. Payment and Card Data Security
Credit and debit card payments are processed through the secure payment infrastructure of the relevant bank and/or authorised payment service provider.
The payment-related information accessible to or retained by Deriza may vary depending on the technical structure of the payment solution in use. Sensitive card data such as the full card number and security code is processed and stored subject to the security standards and legal obligations applicable to the relevant bank or payment service provider.
Deriza employees will never ask you to disclose your card PIN, one-time authentication codes or online banking password. Do not share such information by phone, email, message or social media.
3. 3D Secure and Bank Verification
Depending on the transaction, your card and your bank's security policy, 3D Secure or similar additional verification methods may be used.
These verification processes are carried out by the relevant bank or payment service provider. Verification codes and banking passwords are not generated by Deriza.
4. Account and User Security
Use a Strong Password
Choose a unique password that is difficult to guess and is not reused on other platforms.
Do Not Share Sensitive Information
Do not share your account password, bank authentication codes or security information with third parties.
Be Careful on Shared Devices
Always sign out after shopping on a shared or public computer or device.
Verify Suspicious Messages
Contact us before acting on suspicious emails or messages claiming to be from Deriza.
5. Pricing and Promotional Information
Deriza takes reasonable measures to ensure that product prices, promotional information and discount rates displayed on the website are accurate and up to date.
Product prices are presented clearly before the order is completed. Taxes, delivery charges and any applicable additional costs are displayed in accordance with applicable legislation.
Where a discrepancy exists between an advertised price and the price applied during checkout, mandatory Turkish consumer protection rules apply.
6. Obvious and System-Related Pricing Errors
Exceptional pricing errors may occur due to software, data transfer, integration or human error.
In such cases, the legal status of an order is assessed in light of the nature of the error, the stage of the order, mandatory consumer protection rules and the specific circumstances of the transaction.
A low price alone does not automatically mean that an order will be cancelled. Each case is evaluated under applicable consumer law and the relevant legal conditions.
Where an order is cancelled on a legally valid basis, the customer is informed and any amount collected is refunded within the applicable statutory period and in accordance with the relevant payment method.
7. Fraud Prevention and Suspicious Transactions
Certain transactions may be subject to security checks in order to protect users, payment systems and Deriza. Additional verification may be requested in cases involving unusual transaction patterns, payment failures or other security risks.
Only necessary and proportionate information is processed during such checks, subject to applicable Turkish data protection legislation.
8. Contact Us About Suspicious Activity
If you encounter a suspicious email, SMS, payment request, link or social media message claiming to be from Deriza, contact us before sharing any information or making a payment.
Email: destek@deriza.com
