Frequently Asked Questions

Select the available options for the product, such as colour, clothing size or shoe size, and add it to your basket. Enter your delivery and billing details, then complete payment to place your order.

You can pay by credit card or bank transfer. For bank transfers, please check the current bank details on our Bank Account Details page.

Yes. A 5% discount is applied to orders paid by bank transfer. Please include your order number in the transfer reference so that your payment can be matched promptly.

Credit card payments may be split into up to 3 interest-free instalments. Depending on the bank and card, up to 9 instalments may be available with an additional financing charge. Current options are displayed at checkout.

If your order has not yet been handed to the carrier, you can request cancellation or an address change via WhatsApp at +90 533 599 33 74 or by emailing destek@deriza.com. An address change cannot be guaranteed once the order has been dispatched.

Your invoice is issued electronically and sent to the email address provided with your order. Please make sure that your email address is entered correctly.

Products available from stock are usually dispatched within 1 business day. Products that are not ready in stock or require production may take up to 4 business days to prepare. Ready-to-ship leather garments are dispatched within 1 business day; garments requiring preparation are dispatched within 4 business days.

Named and personalised products are usually prepared within 1 business day. Depending on order volume and the type of personalisation, preparation may take an average of up to 2 business days.

Deriza orders are shipped with Aras Kargo. Once your order has been handed to the carrier, tracking details are sent through the contact channels registered with your order.

Standard shipping is free within Türkiye for orders of TRY 299 or more. The order total and any applicable shipping charge are shown in the basket before payment is completed.

After dispatch, orders are generally delivered within 1 business day in the Aegean, Mediterranean and Central Anatolia regions and within 2 business days in other regions of Türkiye. Mobile delivery areas, remote districts, weather and carrier volume may extend these times. Delivery estimates begin after product preparation is complete.

Use the Order Tracking link at the top of the website or the Aras Kargo tracking details sent after your order has been dispatched.

Yes. International shipping is available when the shipping cost is paid by the recipient. As charges vary by country and order, please contact customer service before placing your order.

Yes. You may exercise your right of withdrawal for a non-personalised standard product within 14 days of delivery. The product must be unused, in resalable condition and returned with its original box, packaging and protective components. See our Return Process page for details.

Unused and non-personalised standard products may be exchanged for another clothing or shoe size. The exchange process begins after the returned product reaches Deriza and has been inspected.

After the product reaches us and its eligibility has been confirmed, the exchange is completed within 1–4 business days, depending on the stock and preparation status of the replacement product.

For a free return within Türkiye, use the contracted Aras Kargo return code. You may use another carrier, but in that case you must pay the return shipping cost.

The current Aras Kargo return code and return address are available on our Return Process page. As the code may change, please check the page before sending your parcel.

Include a copy of your electronic invoice or a note stating your order or invoice number and the reason for return. This helps us match the product to your order promptly.

Once a return has been approved, the refund is issued to the original payment method within 14 days at the latest. The time required for a card refund to appear depends on the bank. Bank transfer refunds are made to an IBAN account belonging to the person named on the invoice.

No. Names, initials or similar personalisation can only be applied to eligible models where this option is explicitly offered on the product page. For a product without a personalisation field, contact customer service before ordering.

Carefully enter the required name or initials in the personalisation field on the product page. Production is based on the information submitted with the order, so the customer is responsible for checking spelling and characters.

A change may be possible if production has not started. Contact us immediately via WhatsApp at +90 533 599 33 74 or email destek@deriza.com. Changes cannot be guaranteed once production has begun.

Products bearing a customer-requested name or initials, made to special measurements or otherwise personalised are not eligible for cancellation, return or exchange without cause. Statutory rights relating to manufacturing or product defects remain unaffected.

Deriza collections use genuine leather selected for the product group and intended use of each model. Leather type, finish and other material details may vary, so check the material information on the relevant product page before purchasing.

Leather jackets, coats and other leather garments are made primarily from genuine lambskin because of its softness, light weight and comfort. The exact material for each model is stated on its product page.

Bags, wallets, cardholders and Beybium baby shoes are made primarily from genuine calf leather for its durability and suitability for the product form. Refer to the product description for the specific leather and finish.

Yes. Genuine leather is a natural material, so texture, grain markings, pore structure and colour tone may vary slightly from one item to another. These natural variations alone are not considered manufacturing defects.

Compare your body or foot measurements with the size chart on the relevant product page. Fit and measurements may vary by model, so use that product's own chart rather than relying solely on the labelled size of a product you already own.

Age alone may not give an accurate shoe size. Measure both feet from the heel to the longest toe, use the longer measurement and compare it with the size chart on the product page. Do not choose a smaller size on the assumption that the leather will stretch.

Cleaning methods depend on the leather type and finish. Always follow the care information on the product page first. As a general rule, do not use hard brushes, abrasive cloths, excessive water, detergent, alcohol, cologne or chemicals not confirmed as suitable for the surface.

No. Genuine leather products must not be machine-washed, soaked in water or tumble-dried. When deep cleaning is required, use a professional cleaner experienced in leather care.

Blot excess moisture with a clean, soft cloth without rubbing. Allow the product to dry naturally at room temperature, away from direct sunlight and heat sources. Do not use a hairdryer, radiator or other direct heat.

Store the product in a clean, dry, cool and ventilated place away from direct sunlight, high humidity and heat. Hang leather garments on a broad hanger that supports their shape, and store bags and shoes so that they are not crushed.

Wear or damage caused by direct water exposure, high humidity, heat, prolonged sunlight, unsuitable chemicals or use contrary to the care instructions is not considered a manufacturing defect. If you believe a problem is production-related, contact customer service for an assessment.

No. Your card number, CVV and card password are not stored on Deriza servers. Payment details are encrypted using SSL and transferred to authorised payment providers or banking systems. See our User and Payment Security page for details.

Contact us by WhatsApp or telephone at +90 533 599 33 74, email destek@deriza.com or use the form on our Contact page. Include your order number for faster assistance.

Deriza was founded in 2012 by leather engineer Recep Aycan. Product and operational processes are based in Gaziemir, İzmir, Türkiye. Read more about the brand and its production approach on our About Us page.